Group / Command

Live operations

Search jobs, crews, sites⌘K
Production
Net revenue▲ 12.4%
6.12M
Across 6 locations
Jobs closed▲ 8.1%
1,482
First visit rate 94%
Crew utilisation▲ 3.2%
87.4%
Target is 82%
Avg ticket▼ 1.6%
4,131
Down on service mix
Escalations▼ 2 new
7
Two breach SLA today

Revenue and jobs closed

Group total for the 30D window: 6,124,800

RevenueJobs closed
00120k50240k100360k150480k200W01W02W03W04W05W06W07W08W09W10W11W12

Service level

Rolling 30 days
94SLA MET
Inside the window1,392
Late by under an hour63
Breached27
Rescheduled by the customer118

Revenue by service line

New / Repeat / Contract
Heating and cooling2.61M
Roofing1.74M
Plumbing1.02M
Restoration0.75M

Dispatch board

Six crews on the clock. Progress is reported from the truck.

Auto refresh on
07
Rooftop condenser swapJOB 48219 / Crew 07 / HVAC
Ridgemont, Unit 4
62% complete
On site
12
Ridge cap replacementJOB 48224 / Crew 12 / Roofing
Harbor Bluff, Block C
34% complete
On site
03
Main stack camera surveyJOB 48231 / Crew 03 / Plumbing
Kestrel Park, Lot 12
8% complete
En route
19
Air handler diagnosticsJOB 48236 / Crew 19 / HVAC
Old Mill, Suite 2
91% complete
Closing
24
Flashing and valley repairJOB 48240 / Crew 24 / Roofing
Cypress Row, House 8
18% complete
Escalated
11
Water heater installJOB 48247 / Crew 11 / Plumbing
Fairvale, Depot
0% complete
Awaiting part

Location health

Six sites reporting. Health blends the service level, the backlog and the stock floor.

Live
RGMHBBKPKOMLCYPFVL
HealthySteadyWatchAt risk

Sites

Health / Revenue
RidgemontRGM
1.42M
Harbor BluffHBB
1.18M
Kestrel ParkKPK
0.94M
Old MillOML
1.06M
Cypress RowCYP
0.71M
FairvaleFVL
0.81M

Job density

LowHigh
MonTueWedThuFriSatSun
070809101112131415161718

Open tickets

Seven of 214 open across the group. Click a column to sort.

Sorted by value
ReferenceSiteTradeOpen forStatusValue
TKT 90371Cypress Row
CYP
Restoration3 hr 41 minEscalated62,980
TKT 90408Harbor Bluff
HBB
Roofing34 minOn site46,120
TKT 90352Ridgemont
RGM
Roofing5 hr 02 minEn route24,705
TKT 90412Ridgemont
RGM
Heating12 minDispatched18,240
TKT 90385Old Mill
OML
Heating2 hr 04 minClosed8,824
TKT 90397Kestrel Park
KPK
Plumbing1 hr 12 minAwaiting part3,129
TKT 90366Fairvale
FVL
Plumbing4 hr 18 minClosed1,240

Activity

Streaming
Crew 07 arrived on site

Ridgemont, Unit 4. Two minutes ahead of the window.

SLA breach warning

JOB 48240 has 14 minutes left on its response clock.

Invoice settled

Kestrel Park, 18,400. Paid on the truck by card.

Route recalculated

Traffic on the causeway. Crew 03 rerouted, 9 minutes saved.

Estimate approved

Full system replacement signed at Ridgemont, 12,900.

Stock below floor

Old Mill van stock on 3 inch coupling is down to two.